Welcome to Zaviqu — we're glad you're here. We've written these Terms & Conditions to be as clear and straightforward as possible, because we'd rather you understood them than simply scrolled past them.
They govern your use of our website and the purchase of products from our store, covering everything from how orders and personalisation work to shipping, refunds, and your rights as a customer. By placing an order with us, you agree to the terms outlined below.
Last updated: July 2026
1. About Zaviqu
Zaviqu specialises in personalised jewellery created especially for each customer. Every order is produced after purchase using the personalised information you provide.
2. Ordering
By placing an order, you confirm that:
- All information provided is accurate.
- Your shipping address is correct.
- Your personalised message has been reviewed before purchase.
Once production begins, changes or cancellations may not be possible.
3. Product Personalisation
Our products are individually personalised according to the information submitted during checkout.
Customers are solely responsible for:
- Spelling
- Grammar
- Names
- Dates
- Personal messages
- Capitalisation
- Punctuation
Important
Please review your personalised details carefully before completing your order.
4. Pricing
- All prices shown on our website are displayed in the selected currency.
- Applicable taxes and shipping charges are calculated during checkout where required.
- Prices may change without prior notice.
5. Payment
We securely accept payments through the payment methods displayed at checkout.
Orders will only enter production once payment has been successfully authorised.
6. Production & Shipping
Each order is custom-made after purchase.
Estimated production and delivery times are provided on our Shipping Information page and are estimates only.
Unexpected carrier delays, customs processing, weather, or other circumstances beyond our control may affect delivery times.
7. Returns & Refunds
Because our products are personalised, returns and exchanges are generally not accepted unless the item arrives damaged, defective, or incorrect.
Please refer to our Refund Policy for complete details.
8. Intellectual Property
All content on this website, including text, images, branding, graphics, logos, and product designs, is the property of Zaviqu or its licensors.
No content may be copied, reproduced, or distributed without written permission.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Zaviqu shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
11. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
The latest version will always be available on this page.
12. Contact
If you have any questions regarding these Terms & Conditions, please contact us through our Contact page.